Let’s get into the nitty gritty - and look at exactly what you need to do to set up a subscription box.
This is my third post in the Subscription Boxes for Product Businesses series, you’ll find the previous two posts here:
This post assumes you already have a product business and are looking to add or move to a subscription box model, but will apply if you’re completely new to business too.
Step 1. Get inside your customer’s head
You might have already done some thinking around your ideal customer and what they want - but it’s worth doing this again, specifically for your subscription offer.
Get clear on the basics - who she / he is and their desires as they relate your business.
Then think specifically about the appeal of subscription boxes. It’s generally:
...or a mixture of the above.
Step 2. Know your numbers
If you’re already in business, you should have a fair idea of what your existing products, packaging & delivery, marketing and overheads cost - or know how to find that out.
With a subscription box, you’re generally looking at costs for:
These will give you a steer on how your numbers are looking and your budget for each box.
Step 3. The Theatre of Unboxing
Now we get into the fun work!
One of the key differences between ordering from a shop online and ordering a subscription box is that little frisson of theatre as your customer opens her box and discovers what’s inside.
How do you make that a beautiful experience, with a little bit of magic?
There’s various opportunities to delight here, from your choice of packaging, to print materials, to the actual products, to little extras.
This is also time to think about who your suppliers will be, if you’ll bring in any elements beyond your existing product range.
Step 4. Look at your Whole Customer Journey
Again, if you have an existing product business you may have some of this in place, but it’s time to think of your subscriber’s customer journey.
From when they first come across your subscription box…
To your website…
To their experience of buying…
To your communication through the purchase process…
To confirming their box is on its way...
To follow up afterwards…
and ongoing communication...
How do you make your subscribers feel appreciated and cared for?
Step 5. Set up your Tech
If this is the step you’re worried about, don’t be!
If you have an existing online shop (such as Square Space or WooCommerce), most online platforms allow you to add a recurring payment option, so you can have your standard products and subscriptions in one place.
Of course, you might want to separate them out too.
There are also stand-alone recurring payment processor options specifically geared to subscription box or membership businesses.
Some options are more expensive than others, but it will come down to ease, the costs involved, and your long-term vision for your subscription business.
Step 6. Packing & Delivery
Early days, you may decide to pack in your existing workplace and use your existing postal method to dispatch.
But as your business grows, you could also look at using a fulfilment centre to handle your subscription box. It will save you time / additional staffing, and won't overwhelm your current space!
Step 7. Levers to growth
We’ve talked about the practicalities of creating a subscription box, but I couldn’t leave without mentioning the levers for growth.
In any business, the levers for growth are there - but they’re particularly relevant for subscription boxes…
There’s a number of ways you can maximise each element as you delight your customers.
This post gives an overview of the key components to be aware of and set up - but we could dive deep into any of them! This is what I teach in my signature programme, Subscription Box Academy - you can learn more here.
All my best,
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